Australia’s complete compliance platform for care providers

Everything your organisation needs to stay registered, stay compliant, and stay focused on the people you support.

TrustBook replaces the spreadsheets, disconnected tools, and pre-audit panic that most NDIS and aged care providers live with. Designed from the ground up to comply with Australian regulatory requirements – by experienced NDIS compliance specialists who understand what auditors actually look for.

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Compliance that scales with you

TrustBook is built for registered NDIS providers of all sizes – from sole operators to multi-site organisations. If you’re already registered with the NDIS Commission, or working towards registration, TrustBook is designed for you.

Dual-registered providers will find the same depth of aged care compliance coverage in the same platform, without managing two separate systems.

From sign-up to audit-ready in four steps

TrustBook guides you through the process – from understanding where you stand today, to demonstrating it to your auditor.

Tell TrustBook about your registration groups, service types, and team. We map your compliance obligations to the standards that apply to you — not a generic checklist.

Your compliance score surfaces immediately. Gaps, expiries, and missing evidence are visible before an auditor ever sees them. No surprises — just clarity.

Log incidents, manage your workforce, track complaints, and update policies – all inside TrustBook. The audit trail builds itself as your team does their work.

When your auditor arrives, your evidence is organised, your reports are ready, and your team knows what to expect. No last minute rush. No missing documents.

Connected to Your Existing Tools

TrustBook works with the systems you already use, so compliance information flows where it needs to without manual re-entry.

Integrations available – ask us what we connect to.

Why NDIS providers choose TrustBook

Audit Readiness

Know exactly where you stand — at any point in time, not just the week before your auditor arrives. Trustbook maps your documentation and evidence to the standards auditors assess, identifies gaps before they become findings, and generates the reports your auditor needs in the format they expect.

From self-assessment through to certification – guided, tracked, and documented.

Day-to-Day Compliance

The incidents, complaints, risks, and workforce obligations that compliance teams manage every day — Trustbook handles them with purpose-built tools that generate the audit trail as a by-product of doing the work, not as an extra task at the end.

Replace your spreadsheets with something that actually works.

Behaviour Support

Managing behaviour support plans, restrictive practices, and practitioner obligations is one of the most complex areas of NDIS compliance. Trustbook provides a structured, auditable framework aligned with the Commission’s regulatory priorities

Manage your obligations. Protect your participants. Demonstrate compliance.

Participant File Management

The records, consent documentation, and compliance forms that auditors expect to see for every participant — structured, current, and accessible when you need them.

Everything in one place. Nothing missing when it matters.

Aged Care Compliance

Dual-registered providers will find the same depth of coverage for the Strengthened Aged Care Quality Standards as NDIS providers get for the Practice Standards — in the same platform.

One platform, both regulatory frameworks.

Governance & Reporting

Compliance dashboards, regulatory calendars, and governance reports that give your board and leadership team a clear picture of where your organisation stands — and what needs attention.

The information leaders need, in real time.

Trusted by NDIS providers who want compliance confidence.

Simple, practical and easy to use

Founded by an NDIS compliance specialist

Mapped to the NDIS Practice Standards

Designed for providers

Created by the team behind AuditHub – supporting more than 200+ NDIS providers.

TrustBook gives confidence that we are doing the right things every day.

No more audit stress

For many NDIS providers, compliance becomes a last-minute scramble. Policies need updating. Evidence is missing. Staff records are incomplete. Risks haven’t been reviewed. Then the auditor arrives. TrustBook changes compliance from a reactive task into a single ongoing process.

  • Know your obligations
  • Keep evidence organised
  • Be ready for any audit, any time

Are you ready for 1 July 2026?

NDIS changes to mandatory registration take effect on 1 July 2026. TrustBook guides you through every requirement – from your first self-assessment to your final evidence submission.

Providers using TrustBook arrive at audit confident, not scrambling.

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